No! We give those windows as an "arrive between" window. We will NOT be there at the beginning of that window always. We try stay on time as much as possible but sometimes things arise at the job site that is beyond our control and may cause us to be at a job site longer than expected. We will do our best to call and let you know if that happens and that we may be arriving later than our expected window. We feel this is the best way to go about the scheduling so we don’t give people windows of 8am-8pm like so many other repair, cable and delivery companies do.
We are not licensed plumbers or electricians. Therefore, we cannot disconnect your plumbing or electrical connections. All plumbing and electrical connections need to be disconnected BEFORE we arrive on the job site. If you have paid for us to remove and dispose of your old tops but wish to keep your old sink or faucet YOU will have to have them unattached from the old tops before we arrive. If you are fine with us disposing the sink and faucet along with the tops they may still be attached to the countertops.
We are not licensed electricians or plumbers. Therefore, we can not make electrical or plumbing re-connections. When we leave your home the sink is fully installed on (or under) the countertop, but a plumber or the homeowner will have to re-connect faucets and drain lines the next day after all the adhesives and caulks have fully cured.
Only if you want to ruin your good knives. Granite is harder than your knife blades and will dull them very quickly, if you use the countertop as a cutting surface. Always cut and chop on a wooden or plastic cutting board. Hardness is measured on a MOH scale of 1 to 10, with ten being the hardest, and granite is a seven a stainless steel knife blade is around a six, so you cannot scratch granite with it.
Not with ordinary use. Granite is most susceptible to cracks during shipping and installation. Normal use will not overstress this durable material. Normal use does not include standing on the countertops.
Granite is one of the hardest stones in the world. It is highly resistant to scratching in ordinary use. A knife blade will not scratch granite. It can be scratched by another piece of granite or with specially sharpened tools designed to work with granite like tungsten and diamond blades.
Warm soapy water will do the trick. You can always use cleaners specifically formulated to help clean and protect stone surfaces as well. The use of abrasive cleaners must be avoided and bleach or ammonia based products should never be used.
Granite is a natural stone created by the forces of nature. It is composed of various minerals and is susceptible to wide variations in color, texture, spotting, veining and cracking. These variations are expected and are the source of its natural beauty. Therefore, no 4" x 4" sample can completely represent the changes found throughout a whole slab of granite. If you select a color that has a lot of movement and varies in color you will select your actual slab to be used in your kitchen by either selecting at Deco Granite or one of our many suppliers.
No! It is simply supply and demand and rarity of color. More attractive stones are in higher demand and if they come from a distant land in small quantities the price will be higher. Some of the toughest stones are also quite cheap and some of the most expensive can be very fragile. Also note that all-natural stone contains small; to varying degrees. These are simply small voids between grain boundaries and some of the most expensive stones can be full of them.
Most granite installations will require at least one or more joints called seams. During layout and design, we will try to minimize the number of seams required. Additionally, our care in manufacturing ensures that edges fit together very tightly to help lessen the appearance of visible seams. You will however be able to see and feel all granite seams.
The Average 2 slab kitchen installation usually takes about 4 hours from start to finish. Recommendations to Prepare for Installations:
Yes. This is a construction site and granite does not flex, so in order to install the tops you may have damage to your walls and they may need to be touched up by the homeowner. We do everything we can to minimize the dings but occasionally damage does occur to the sheetrock and paint.
No. We do not touch the top of the surface of the granite. It comes to us from overseas like you see it in our yard and showroom. We do not touch the underside of the granite either. We radius the bottom edge when we polish the edge to your edge selection, but we do not polish the underside of the slab.
Deco Granite backs up its work with a 1 year workmanship warranty. This warranty covers seam separation for one year from the date of installation. Although, in the over 1000 kitchen's that have been installed over the years this has never been an issue. The warranty will not cover fissures and pits in granite. Because it is a natural stone, granite may have fissures which look like cracks; these pose no actual structural problems. When selecting your granite, please look for these carefully in your slabs if you wish to avoid them. Although Granite is one of the hardest substances on earth, it is heat resistant to a hot frying pan, and you can cut on it. It is still "Natural Stone" so hitting with a hammer or a meat clever is not recommended. Deco Granite will not warranty against breakage after installation.